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Privacy Policy

Rider, a cab hailing application connecting riders with independent third-party drivers.

Policy
Driver Application

Driver | Privacy Policy.

Rider Private Limited and/or its affiliates ("Rider," the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it through its compliance with its privacy policies. This policy describes:

  • the types of information that Rider may collect from you when you access or use its websites, applications and other driver-facing tools and functionalities (collectively, referred as "Pilot Partner Features."); and
  • the practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information Rider collects through its Pilot Partner Features., in email, text and other electronic communications sent in connection with the use of such features.

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Rider may receive through your online access, interaction or use, of the Rider mobile applications (“Rider App”) or our website located at www.werider.app(the website and Rider App are collectively referred to as the “Rider Platform”) or through your offline interaction with us including through mails, phones, in person, etc., or while availing our “Pilot Partner Features.”

The terms “you” and “your” refer to our Pilot Partner (defined below), a Vendor Partner (if applicable) or any other individual user of the Rider Platform and / or availing Partner Features (defined below).

The term “Pilot Partner Features.” refers to the set of functionalities and tools offered by Rider to its Driver Partners, subject to the applicable Terms and Conditions available on the Rider Platform.

Capital terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on Rider Platform.

Please read this Policy before using the Rider Platform or submitting any Information to Rider. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the Rider App available on the Rider Platform.

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, you may contact us at:

  1. Developer name
  2. company name : Rider Technologies
  3. Address: Narayanan D, 172, North car street Srivilliputur,
  4. Virudhunagar District,
  5. Virudhunagar - 626125. India (IN)
  6. Mobile:+916380608125
  7. Email:rider.hailing.app@gmail.com
  8. Website:www.werider.app
  9. Working Hours: Monday to Friday, 10:00 AM to 6:00 PM

  1. A. INFORMATION WE COLLECT

    1. 1. USER ACCEPTANCE

      2. By accessing or using the Rider Platform or the Partner features, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the Rider Platform from time to time.

      Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder (“Applicable Laws”). If you do not agree with the Policy, please do not use or access the Rider Platform.

      You hereby represent to Rider that:

      1. The Information you provide to Rider from time to time, is and will be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Rider.
      2. Your providing of the Information as well as Rider consequent storage, collection, usage, transfer, access, or processing of such Information will not be in violation of any agreement, Applicable Laws, charter documents, judgments, orders and decrees.
      3. If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.

    2. 2. DEFINITIONS

      3. Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:

      1. “Pilot” means independent third-party vehicle operators or vendors who wish to offer services on the Rider Platform to a user/Customer.
      2. “Co-branded Services” shall have the meaning assigned to the term in paragraph 5(c) hereto.
      3. “Device” shall mean computer, mobile or other device used to access the Features.
      4. “Device Identifier” shall mean IP address or other unique identifier of the Device.
      5. “Promotion” shall mean any contest and other promotions offered by us.
      6. “Personal Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
      7. “TPSP” shall mean a third-party service provider.
      8. “Usage Information” shall have the meaning assigned to the term in paragraph 3(II) hereto.
      9. “Vendor Partner” shall mean third party providers who offer 2-wheeler rental services on Rider Platform.

  2. B. WHAT INFORMATION DO WE COLLECT?

    3. a. Account Information: Create or update your Rider account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
    b. Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
    c. Verification Information: If you are a Vendor Partner or Pilot, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (KYC), vehicle related documents such as, certificate of registration, permit of vehicle, certificate of fitness, insurance, pollution certificate etc., user settings, and such other documents which evidence the health or fitness of the vehicle to provide Services on the Rider Platform from time to time. If you are a Pilot we may also require you to capture your real time self-clicked images (selfies) and upload such selfies on the Rider Platform from time to time to verify your identity.
    d. Background check Information: We collect background check and identity verification information of the Pilots and Vendor Partners. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work. This information may also be collected by TPSP on the Company’s behalf.
    e. Other Apps: In case you sign up as a Pilot or a Vendor Partner, enable features that require Rider access to other applications on your Device aiming to prevent and detect fraud towards the Customers.
    f. Other Information: We collect additional Information you provide when you correspond with Rider for customer support or report problems for troubleshooting. We also collect information that you may submit electronically such as when you use in-app messaging, post on any message boards, provide ratings, reviews, or comments. In case you refer a friend, we may also collect, store, and use the name and contact information of your friend to promote our Services. g. In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:

    i. Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
    ii. Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature
    iii. Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

  3. C. HOW WE USE YOUR DATA

    4. We may use the Information collected from you for the following purposes:

    ● Service Delivery: To onboard you as a Ride Partner, verify your identity, and enable access to the Rider Platform.
    ● Trip Matching & Route Optimization: To allocate ride requests based on location, preferences, performance, and traffic conditions.
    ● Payment Processing: To facilitate payment of your earnings, including commissions, bonuses, and incentives.
    ● Ratings & Reviews: To allow customers to rate and review services and to improve service quality through performance monitoring.
    ● Driver Background Checks: To conduct necessary verification, including driving license validity, police records, and vehicle insurance status, as required by law or internal policy.
    ● Legal & Compliance: To comply with applicable laws, regulations, or lawful requests from law enforcement or government bodies.

  4. D. WHO WE SHARE DATA WITH

    5. We may share your Information with the following categories of third parties:

    ● Payment Gateways: For processing your payments and settlements.
    ● Insurance Providers: To assist with policy coverage, claims, and related communication in the event of accidents or disputes.
    ● Law Enforcement & Government Authorities: When required under law, legal process, or in case of security or criminal investigations.
    ● Marketing Partners (if applicable): With your consent, we may share non-sensitive, aggregated data to improve service offerings or provide incentives and promotions.
    ● Affiliates and Service Providers: Who assist us with IT support, customer service, verification, logistics, etc., under strict confidentiality agreements.

  5. E. DATA RETENTION

    6. ● We retain your personal and sensitive information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
    ● Information such as transaction data, identity proof, and driving credentials may be retained for up to 7 years to comply with tax, accounting, and legal obligations.
    ● You may request deletion of your account and associated data. However, we may retain limited data even after your request for legitimate legal or fraud-prevention reasons.

  6. F. USER RIGHTS

    7. As a Ride Partner, you have the following rights:

    ● Access: You can request details of the Information we hold about you.
    ● Modify/Update: You may update your profile, bank details, vehicle documents, or any inaccurate data through the Rider App or by contacting support.
    ● Delete: You may request deletion of your personal data. Some data may remain archived for legal purposes.
    ● Withdraw Consent: You can withdraw consent for data collection where consent was the legal basis. However, this may impact your continued use of the Rider Platform.
    ● Data Portability: Where applicable, you can request a copy of your data in a structured, machine-readable format.

  7. G. SECURITY MEASURES

    8. We implement strong data security measures to protect your Information, including:

    ● Encryption: Data in transit and at rest is encrypted using standard security protocols.
    ● Firewalls: Multiple firewalls and intrusion prevention systems are in place to secure our servers.
    ● Role-based Access: Only authorized personnel are allowed access to your personal data, based on their job responsibilities.
    ● Regular Audits: Internal and external audits are conducted to ensure compliance with data protection laws.

  8. H. CHILDREN'S PRIVACY

    9. Our services are not intended for individuals below the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we discover that such data has been collected, we will take steps to delete it promptly.

  9. I. CHANGES TO POLICY

    10. We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any changes will be notified:

    ● Via in-app notification and/or email, or
    ● By updating the “Last Updated” date at the beginning of this document.

    Your continued use of the Rider Platform after changes to the Policy will constitute your acknowledgment and consent to those changes.

Policy
Customer Application

Customer | Privacy Policy.

Rider Technologies Private Limited and/or its affiliates ("Rider," the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it through its compliance with its privacy policies. This policy describes:

  • the types of information that Rider may collect from you when you access or use its websites, applications and other driver-facing tools and functionalities (collectively, referred as "Pilot Partner Features."); and
  • the practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies only to the information Rider collects through its Pilot Partner Features., in email, text and other electronic communications sent in connection with the use of such features.

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Rider may receive through your online access, interaction or use, of the Rider mobile applications (“Rider App”) or our website located at www.werider.app (the website and Rider App are collectively referred to as the “Rider Platform”) or through your offline interaction with us including through mails, phones, in person, etc., or while availing our “Pilot Partner Features.”

The terms “you” and “your” refer to our Pilot Partner (defined below), a Vendor Partner (if applicable) or any other individual user of the Rider Platform and/or availing Partner Features (defined below).

The term “Pilot Partner Features.” refers to the set of functionalities and tools offered by Rider to its Driver Partners, subject to the applicable Terms and Conditions available on the Rider Platform.

Capital terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on Rider Platform.

Please read this Policy before using the Rider Platform or submitting any Information to Rider. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the Rider App available on the Rider Platform.

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, you may contact us at:

  1. Developer name
  2. Company name: Rider Technologies
  3. Address: Narayanan D, 172, North car street Srivilliputur,
  4. Virudhunagar District,
  5. Virudhunagar - 626125. India (IN)
  6. Mobile: +916380608125
  7. Email: rider.hailing.app@gmail.com
  8. Website: www.werider.app
  9. Working Hours: Monday to Friday, 10:00 AM to 6:00 PM

  1. A. INFORMATION YOU PROVIDE US

1. USER ACCEPTANCE
By accessing or using the Rider Platform or the Pilot Partner Features, you agree and consent to this Policy, including any amendments made by the Company and posted on the Rider Platform.

You hereby represent to Rider that:

  • The information you provide is authentic, correct, current and updated, and you have all rights and permissions to share it.
  • Your sharing of this information, and Rider's use of it, does not violate any law or agreement.
  • If you provide information about another person, you have the authority to do so and to allow its use as per this Policy.

2. DEFINITIONS
Unless otherwise defined, the following terms apply:

  • “Our Rider” – An individual independently availing services on the Rider Platform.
  • “Co-branded Services” – As defined in paragraph 5(c).
  • “Device” – A computer, mobile phone, or other device used to access Rider services.
  • “Device Identifier” – A unique identifier such as an IP address.
  • “Promotion” – Any contest or promotional event hosted by us.
  • “Personal Information” – Data that can identify you, including name, email, and phone number.
  • “Usage Information” – As defined in paragraph 3(II).

  1. B. WHAT INFORMATION DO WE COLLECT?

  • Account Information: Name, phone number, email, DOB, profile photo, login details, payment info, etc.
  • Saved Information: Stored contact, billing, and emergency details to facilitate future transactions.
  • Verification Information: KYC docs like Aadhaar, PAN, location, photo, SMS/call logs (where applicable).
  • Other Information: Data from customer support chats, feedback, reviews, referrals, and messages.

You must not upload content that:

  • Is unlawful, obscene, hateful, or incites violence.
  • Is false, misleading, or deceptive in nature.
  • Threatens the sovereignty, integrity, or security of India or promotes enmity.

  1. C. HOW WE USE YOUR DATA

  • To register and verify users on the platform.
  • For matching riders and optimizing routes using GPS/location data.
  • To process payments, deductions, and issue settlements.
  • To maintain quality through reviews and feedback.
  • To perform legal KYC/background checks as required.
  • To fulfill government/legal/regulatory obligations.

  1. D. WHO WE SHARE DATA WITH

  • Payment gateways and transaction facilitators.
  • Insurance providers for coverage/claims.
  • Government authorities and law enforcement.
  • Cloud platforms, IT vendors, and analytic tools.
  • Marketing partners (only with consent).

We do not sell or rent your personal data.

  1. E. DATA RETENTION

  • Data is retained for 5 years or as required by law.
  • Inactive accounts may be deactivated but stored for audits.
  • You can request deletion, but legal records may be preserved.

  1. F. USER RIGHTS

  • Right to access your personal data.
  • Right to correct inaccurate information.
  • Right to request deletion (subject to conditions).
  • Right to withdraw consent for optional data use.
  • Right to request data portability.

  1. G. SECURITY MEASURES

  • Encryption in transit and at rest.
  • Role-based access for internal systems.
  • Secure cloud hosting with periodic audits.
  • 2FA for sensitive actions.
  • Automatic session expiry in the app.

  1. H. CHILDREN’S PRIVACY

The Rider Platform is intended only for adults above 18. We do not knowingly collect data from minors. Any such data, if identified, will be removed immediately.

  1. I. CHANGES TO THIS POLICY

  • Policy may be updated occasionally.
  • Major changes will be communicated via SMS, email, or app alerts.
  • Continued use after changes implies acceptance.

Last Updated: 19th July 2025

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